Getting your riders in

Two separate things have to happen before a rider can use Nose. They have to sign in — prove who they are, with their email and no password. And they have to be a member of your stable — so they can see your schedule, their passes, and their balance.

Signing in never adds anyone to a stable. That part is always in your hands, and it's the step most stables miss. This page lists the four routes in, what you do, and what your rider sees.

Which route should I use?

• Getting one rider in, reliably → invite them by email. Works whatever their situation, and doesn't need a public schedule.
• Moving a list of regulars into Nose → add them as customers.
• Letting new riders bring themselves in → turn on self sign-up on your public schedule.
• A stranger wants a place in a lesson → let them ask to join a ride; approving it creates their account.

You can use all four at once. Nose matches people by email address wherever it can, so a rider you added and who later signs up themselves usually lands in the same record — but only if both used the same email. If two records appear for one person, merge them from Customers.

Route 1 — Invite them by email

The dependable route. It works whether or not the rider already has a Nose account, and whether or not your schedule is public.

What you do:

1. Open Members from the menu.
2. Select Invite member, top-right.
3. Enter their email and choose the role Client.
4. Optionally add their full name and phone — it saves them a step.
5. Select Send invitation.

What your rider does: they get an email with a one-click link. They open it, press Accept invitation, and they're in — signed in and a member of your stable in the same click. No password, no sign-up form.

While the invitation is waiting, it sits in a Pending invitations strip above the member list, where you can resend or cancel it. Invitation links expire and work only once; if one goes stale, send a fresh one.

Only admins can invite instructors, helpers, and other admins. Instructors can invite clients and horse owners, but not staff.

Route 2 — Add them as a customer

Best when you're moving an existing list of riders into Nose, or adding someone you'll book rides for straight away.

What you do:

1. Open Customers and select Add customer.
2. Fill in their full name. The email is optional — but it's the email that gives them an account.
3. Select Add customer.

What your rider gets depends on the email:

• A new email address — Nose sends them a short "your account is ready" message pointing at the sign-in page. It's not a one-click invitation link: they sign in themselves with that email, using a link or a one-time code.
• An email that already has a Nose account — they're added to your stable immediately and no email goes out. Let them know yourself; next time they sign in, your stable is simply there.
• No email — you get a walk-in record that's fine for bookings, passes, and money, but that person cannot sign in until you add an email address to their contact details.

If you want a rider to receive a proper one-click link, invite them by email instead (Route 1).

Route 3 — Let riders join themselves

This turns your public schedule into a front door. It needs two switches, and it's the one stables most often leave half-on — the second switch does nothing without the first.

What you do, in Settings → Booking & cancellation:

1. Turn on Show public schedule.
2. Now turn on Let visitors sign in or join. (It stays disabled until the public schedule is on — the button it adds has nowhere to live otherwise.)
3. Share your link — `horsenose.eu/visit/your-stable` — or print the QR poster from the bottom of the same settings page and hang it in the yard.

What your rider does: they open your link while signed out and select Sign in / Join in the top corner. They sign in with their email, and they're a rider at your stable on the spot.

Two things to expect:

• A visitor who is already signed in doesn't see Sign in / Join — they see a way into their dashboard instead. If they need to join a new stable this way, they have to sign out first and reopen the link.
• Turning Show public schedule back off hides the join button too, even though Let visitors sign in or join stays remembered.

Route 4 — Let them ask to join a ride

For someone who found you, wants a specific lesson, and doesn't have an account yet.

What you do: turn on Show public schedule in Settings → Booking & cancellation. That's all this route needs.

What your rider does: they open your public schedule, tap an upcoming ride, leave their name, email, and an optional message, and send the request. No account, no sign-in.

Then it's back to you: the request lands in your Requests inbox. Open it and confirm or decline. Confirming creates or claims their account — after that they sign in normally with the same email.

Requests sent from the public schedule arrive even when Allow customers to request rides is off. That switch governs requests made by customers already inside the app, not visitors on your public page.

What your rider does, step by step

This is the whole rider side, whichever route brought them in. It's short enough to paste into a message:

1. Open the invitation link the stable sent you — or go to horsenose.eu and select Sign in.
2. Type the email address your stable has for you. Use the same one every time; that's what identifies you.
3. Choose a sign-in link or a one-time code. Nose emails it to you.
4. Open the email, and either click the link or type the code back into Nose.
5. You land in your stable. There is no password to create, and nothing to reset.

When a rider says they can't get in

• "It signed me in, but there's no stable." Signing in worked; they just aren't a member of anything yet. Invite them (Route 1) — there's no way for a rider to search for a stable and join it.
• No email arrived. Check their spam folder, and check the address you typed. Resend from the Pending invitations strip on the Members page.
• They see "Self-serve sign-up is currently disabled." Both switches in Route 3 need to be on. Or just invite them.
• The link says the invitation is used or expired. Invitations are single-use. Send a new one.
• The link opens the wrong account. They're signed in under a different email. They sign out, then open the link again.
• They appear twice. They signed up under a different email than the one you added. Merge the two records from Customers.

Good to know

• Staff never self-sign-up. Instructors, helpers, and admins join by invitation only, no matter how your public schedule is configured.
• One account, many stables. A rider who already rides elsewhere on Nose keeps the same login and profile; your stable is added alongside.
• Children don't need their own email. A parent can add them under their own account — see Family accounts.
• Removing access is separate from deleting. Deactivating a member keeps their history and just takes away their way in.

Related

• Team members — where you send invitations and manage roles.
• Customers — where you add riders and merge duplicates.
• Booking & cancellation — the two self-sign-up switches and the QR poster.
• Ride requests — the inbox where you confirm someone onto a ride.
• Signing in & joining a stable — the same story told to your rider.
• Accepting an invitation — what the person you invite sees.