Help centre
Guides to every screen and feature in Nose — for stable owners, instructors, and riders.
Getting started
- Welcome to NoseWhat Nose is, who it's for, and how these docs are organised.AdminsInstructorsHelpersRidersHorse owners
- Create a stableSet up your own stable in a couple of minutes, then let the onboarding wizard walk you through the first setup steps.Admins
- The dashboardThe home screen staff land on inside a stable — key figures, a revenue trend, and the day-to-day operational widgets, all yours to rearrange.AdminsInstructors
Schedule & rides
- Week and day viewsThe staff schedule — the week grid and the day matrix, how to move between them, filter, zoom, and reveal cancelled rides.AdminsInstructorsHelpers
- Creating and editing ridesOpen the ride panel to add a ride, set its type, time, instructor, and horses, add riders, make it repeat, and edit, cancel, or delete it later.AdminsInstructors
- Settling a rideMark who showed up and take payment — cash, card, BLIK/transfer, pass, voucher, or balance — right from the ride.AdminsInstructors
Horses
People
- CustomersEveryone who rides at your stable — their activity, passes, balance, and family, in one place.AdminsInstructors
- Team membersEveryone with access to your stable — admins, instructors, and helpers — with roles, invitations, and access all in one place.AdminsInstructors
- Family accountsLink a parent to a child rider so they can see and manage rides, passes, and balances on the child's behalf.AdminsInstructorsRiders
- Ride requestsThe inbox for riders asking to join or book a ride — confirm them onto a ride, or decline with a note.AdminsInstructors
Passes & vouchers
Money
Settings
- GeneralYour stable's name, shown across the app.Admins
- LocationsWhere rides happen, including optional color tags.Admins
- Ride typesDefaults for duration, pricing and calendar colours.Admins
- Hours & calendarCurrency, stable opening hours and calendar grid step.Admins
- Booking & cancellationCustomer self-signup toggle and the self-cancel cutoff in hours.Admins
- PricingOne live sheet: what customers pay per ride type, pass pricing, and instructor compensation — plus the price-change history.Admins
- Instructor compensationThe compensation model and rate for each instructor — per ride, per month, or both.Admins
- Pass & voucher setupDefine the pass bundles you sell, decide whether passes can be shared, and set your voucher rules.Admins
- Billing & planYour subscription, plan, invoices, and payment method — managed from a browser.Admins
For riders
- Your dashboardWhat you see when you open your stable — your next ride, your passes and balance, and what's coming up.Riders
- Booking ridesAsk for a seat on a scheduled ride, then track whether the stable accepted it.Riders
- Your wallet and passesCheck what you owe or have in credit, and see the rides left on each of your passes and vouchers.Riders
- Visiting a stableBrowse a stable's public schedule and ask to join a ride — no account needed.Riders
Account & data
- Your accountYour name and contact details, language, appearance, and notifications — the settings that follow you across every stable.
- Export my dataRequest a copy of everything Nose holds about you as a downloadable file.
- Delete my accountClose your account for good — what happens, the 30-day grace period, and how to change your mind.