1. How to delete your account
You can delete your account at any time, from the app or the web, without contacting us:
- Open Account (your profile / settings page).
- Scroll to Delete my account and follow the link.
- Confirm. For your security we ask you to re-authenticate (a step-up sign-in) before the request is accepted.
In the horsenose Android app this works exactly the same way — account deletion is available in-app, with no separate website visit required.
2. The 30-day grace period
Deletion does not happen instantly. We schedule it and keep your account in a 30-day grace period so an accidental or regretted request can be undone.
Signing back in during those 30 days cancels the deletion automatically; you can also write to support to cancel it. After 30 days the anonymisation below becomes permanent.
3. What is removed and what is kept
Removed / anonymised
- Your name is replaced with a placeholder ("Deleted user").
- Your sign-in email is replaced with a non-identifying placeholder, so the account can no longer be used to sign in.
- Your phone number, language and time-zone are cleared.
Kept (de-identified)
Your past rides, passes and payments are not deleted — they stay in your stables’ records in de-identified form, linked only to an internal identifier with no personal data attached. Stables need these to keep their lesson history and accounts correct, and some records are retained for legal / accounting reasons (up to 5 years). A limited set of security audit entries is kept for a short period as pseudonymous identifiers only.
4. If you are the only admin of a stable
If you are the sole administrator of a stable, transfer the admin role to someone else or archive the stable first. This keeps the stable’s other members and data from being left without an owner. The app will tell you if this applies to you.
5. Deleting your account if you cannot sign in
If you can no longer access your account, email support@horsenose.eu from the address linked to the account (or with enough detail for us to identify it) and we will process the deletion for you.